Calendar of Events

The last year was tough on everyone. We have experienced increased stress as we continually adjust to a different way of living.

Organizations have had to quickly adapt operations and work-related processes to meet constantly changing government guidelines,

while still carrying out their business functions. These changes have resulted in a new way of working that comes with its own challenges.

How we interact with and understand others has changed and transformed our working relationships, resulting in misinterpreted communication,

unclear expectations, and more workplace conflict.

Leaders are spending more time than ever managing workplace conflict arising from the pandemic. This webinar will help employers and HR

professionals understand the importance of recognizing sources of conflict in their organization and improve employee engagement. We’ll look at

how these new challenges not only fuel conflict but affect how individuals respond to conflict, and we will help you address workplace conflict,

bearing in mind that each situation is unique and there is no approach works for all scenarios.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence. Participants will learn to use conflict analysis tools to understand complex interpersonal dynamics and team tension which will help them make informed choices for where and when to intervene in a conflict.

Some of the Topics Included

• Navigating Your Role as a Conflict Resolution Leader
• Choosing Where to Focus Your Energy in Conflict
• How Conflict Escalates and De-escalates
• How to Deal With Conflict at Its Source
• Tools for Navigating Difficult Conversations

Target Audience

This workshop is intermediate-advanced level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.

Method of Delivery

Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions.

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident. This group debriefing process provides a place for participants to talk and share experiences, and for the facilitator to teach and provide information about the impact of critical incidents. While participants of this webinar will learn about facilitating a group debriefing, they will also learn how to discern when CIGD is appropriate for a group and when it might not be a suitable intervention.

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This webinar presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Viewers will also consider how their communication and personal approach to management affects the people they lead.

This workshop provides an opportunity for leaders to fine-tune their leadership philosophy, and focus in on parts of their own leadership that need further development.

Some of the Topics Reviewed
·          What Defines a Leader
·          Your Philosophy of Leadership
·          How to Develop as a Leader
·          How to Address Weaknesses

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Viewers will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Join James D. Kondopulos and Natalie Cuthill of Roper Greyell LLP, a leading Vancouver-based employment and labour law boutique with over 40 lawyers who practise exclusively in the area of workplace law, for a discussion of the most common and costly HR mistakes and how to avoid them.

James and Natalie will identify mistakes most frequently made by employers and canvass preventative measures and strategies to avoid needless legal disputes and save the significant money, time and trouble generally associated with lawsuits.

They will welcome dialogue and questions throughout the webinar.

In this presentation, you will learn:

• Mistakes most frequently made by employers
• Impact that these mistakes can have on employers
• Strategies and preventative measures to avoid making these mistakes

Coaching is moving from a tactical L&D tool to a mainstream leadership and culture strategy. Organizations are seeking the right balance between external coaches, internal coaches and training their leaders as coaches. This workshop focuses on helping HR leaders understanding the idea of developing coaching strategies and multi-faceted coaching programs. We will review research and findings on a culture of coaching and use case studies sharing our experience in running large scale coaching projects with a Fortune 500 company and a Best Workplace in Canada.

In this presentation, you will learn:

• Different types of coaching used in organizations (external coaching, internal coaching and leader as a coach)
• How to develop an integrated coaching strategy
• Real-life examples of Coaching Program Design
• Best Practices from Case Studies

The webinar provides an in-depth look at disability benefits, addresses common misconceptions, and shows how to create better policies.

This webinar wil cover:

• Myths about disability
• A brief overview of government-sponsored programs
• A better understanding of employer-sponsored plans
• Case studies