The Complaints, Investigation and Discipline Process at CPHRNB
CPHRNB is committed to a complaints process based on impartiality and procedural fairness for all parties.
Who may register a complaint?
A complaint against a CPHRNB member may be registered by anyone, including a member of the public, a fellow CPHRNB member or the Association.
How to Register a Complaint with CPHRNB
All complaints must be received in writing (letter mail or email) and should clearly and precisely state:
- the complainant’s full name and contact information;
- the name(s) of the member(s) who are the subject of the complaint;
- a description of the problem and which section(s) of the National Code of Conduct that are alleged to have been breached;
- a chronological history of the events including the date(s), time and location where specific events occurred;
- the name(s) and contact information of any witness or anyone who may be able to provide further information;
- a summary of the complaint and copies of any documentation (letters etc.) that support the complaint. If it is alleged that more than one section of the National Code of Conduct has been breached then the supporting documentation should be clearly labeled as to which allegation(s) it supports.
The written complaint must be sent by mail or email.
What happens after the written complaint has been sent to CPHRNB?
Once received, the information in the complaint is reviewed by CPHRNB and, if necessary, the complainant will be contacted for clarification. In an effort to maintain full disclosure, once all information relevant to the complaint has been received, a copy of the complaint including supporting documents is sent to the member who is the subject of the complaint. The information sent to the member:
- Includes the name of the complainant but not their contact information.
- Is sent to the member by registered mail.
What about anonymous complaints?
CPHRNB cannot act on an anonymous complaint. A complaint must include the name and contact information of the person making the complaint and the name of the CPHRNB member involved.
Is it possible to appeal a decision of the Complaints, Investigation and Discipline Committee (CIDC)?
Either the complainant or the member who was the subject of the complaint may request a review of the CIDC decision by the Appeals Committee. The request for an appeal must be made within 30 calendar days of the Committee’s decision and reasons being provided to the complainant and the member.