The Complaints, Investigation and Discipline Process at CPHRNB
CPHRNB is committed to a complaints process based on impartiality and procedural fairness for all parties.
CPHRNB is committed to a complaints process based on impartiality and procedural fairness for all parties.
A complaint against a CPHRNB member may be registered by anyone, including a member of the public, a fellow CPHRNB member or the Association.
All complaints must be received in writing (letter mail, email or fax) and should clearly and precisely state:
The written complaint must be sent by mail, email or fax.
Once received, the information in the complaint is reviewed by CPHRNB and, if necessary, the complainant will be contacted for clarification. In an effort to maintain full disclosure, once all information relevant to the complaint has been received, a copy of the complaint including supporting documents is sent to the member who is the subject of the complaint. The information sent to the member:
CPHRNB cannot act on an anonymous complaint. A complaint must include the name and contact information of the person making the complaint and the name of the CPHRNB member involved.
Either the complainant or the member who was the subject of the complaint may request a review of the CIDC decision by the Appeals Committee. The request for an appeal must be made within 30 calendar days of the Committee’s decision and reasons being provided to the complainant and the member.