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Disney’s Approach to Inspiring Creativity and Quality Service - FULL DAY

October 18th 2011, 9:00 am to 4:00 pm Ramada Crystal Palace, Dieppe, NB
Chapter:	Moncton
Language:	English

Cost:

Members - $175.00
Non Members - $200.00
(CDN, HST included)

Presenters:
Disney Institute via webcast along with an on-site facililator
Description:
REGISTRATION DEADLINE HAS BEEN EXTENDED TO OCTOBER 16, 2011. MORNING SESSION: 9:00AM - noon Disney’s Approach to Inspiring Creativity • In today’s rapidly changing business climate, organizational success is more dependent than ever on creativity and innovation. Tapping the wellspring of employee creativity is a hallmark at Disney and the primary driver behind its continued success. Understand how leaders create a steady flow of ideas that result in innovative products, services and experiences. • Define a collaborative environment • Identify ways to maximize creative output • Recognize how to take an idea from expression to implementation LUNCH: noon - 1:00PM AFTERNOON SESSION: 1:00PM - 4:00PM Disney’s Approach to Quality Service • Increased market share. A solid reputation. The ability to exceed customer expectations. These are just a few of the rewards of outstanding customer service that Disney delivers every day. Discover how attention to detail can create a consistent, world-class service environment for your employees and consumers. • Understand a service philosophy • Recognize a service culture • Deliver on the service theme
Special Notes:
Registration will begin at 8:00AM. Nutritional breaks and lunch will be provided. Student rate: $100.00 + HST for full time students only. Payment by cash or credit card the morning of the event. Cancellation Policy: Individuals wishing to cancel must provide five (5) days notice of cancellation before the event date. Failure to do so will result in the registrant assuming 80% of their registration fees. Please note that another individual could attend in your place.