Employees at all levels need to respond adequately to the trends that shape the new business environment. This requires looking at developing employees to strive for greater courage to innovate, increased vulnerability that leads to connection, increased accountability, elevated comfort with risk, more effective management of a diverse workforce, and increased ability to embrace change and disruption. Join David Cory, M.A., founder of the Emotional Intelligence Training Company Inc., who has been working to develop the emotional intelligence skills of leaders in progressive organizations around the globe for the past 20 years. 

In this presentation, you will:

• Obtain the definitions for Courage, Vulnerability, Resilience and Emotional Intelligence
• Learn the connection between Courage, Vulnerability, Resilience, Emotional Intelligence and effective Leadership at all levels
• Understand one model of emotional intelligence and its potential to assist HR professionals to create learning and developmemt programs desgined to enhance Courage, Vulnerability, Resilience and Emotional Intelligence

Every day you and your team make commitments, engage in conversations and make endless choices which move you closer to or further away from individual and team goals. Learn how to utilize the 3C’s of Communication to create a solution-based approach for self and others to goal-achieve. 

In this presentation, you will learn:

• Shift communication with others from a problem-based to solutions-based approach
• Influence those you lead to adopt a Stress is Optional approach; goal-achieve with ease
• Witness your goals taking form with way more ease using a mindful approach with the 3C’s
• Experience more ease and reduced conflict as your values align with 3C’s
• Focus on what you do want; simplify how, where and who you allocate your energy to; align your energy with what you do want

We welcome back a very popular mindfulness speaker, Wendy Quan. This session is about the fantastic technique of combining mindfulness meditation with change management to help people through challenging change. 

Wendy will share her latest outstanding research results on this technique that helps people create a more positive experience of change, and discuss pilot studies currently being conducted within organizations using this technique. 

Our past webinars featuring Wendy were sold out, so please register early. 

Attendees of this session will be offered a VIP price for The Calm Monkey’s 'Dealing with Change Toolkit'. 

In this presentation, you will learn:

• about the Individual Change Journey
• what it means to combine change management and meditation
• the outstanding results of this technique for individuals and workplaces
• experience this meditation live for yourself

Pre-hire assessments are designed to explore an individual's learning speed, motivations and personality, but what exactly does each one do in the context of finding the right candidate and how can you ensure a postive ROI? Tried and tested, scientifically reliable and consistently successful, find out how the science behind jobfit assessments can help you achieve REPEATABLE hiring success. 

In this presentation, you will:

• What are pre-hire assessments and their different types?
• What are best use practices?
• How to develop + validate job benchmarks (ROI)
• Data protection + privacy requirements
• Certification

The pattern is common in life: your goals matter, the commitment is genuine, yet despite knowing what we must do, and wanting to do it, we fail to do it. 

This presentation, answers why behavior change can be so darn difficult.

A recent medical study showed that, even when cardiologists told seriously at-risk patients that they had to make lifestyle changes if they wanted to continue living, only one in seven patients was able to make the changes stick. One in seven! If death isn’t a sufficient motivation for change, what hope does the average leader have in simply improving at work? 

In this presentation, you will learn:

• Insights into why leaders struggle with "engagement" and "delegation" – the most frequently addressed area of behavioral improvement for leadership
• A synthesis of 30 years of research into why people resists making the changes they genuinely want to make
• Practical insights and tools for habit change, including the Immunity to Change™ Model developed by thought leaders at Harvard University
• Opportunities to strengthen your organization’s talent management and people development by infusing insights and tools from neuroscience and the science of habit change.

One of the top challenges leaders face is figuring out how to work on versus in their role while ensuring positive influence for team goals. Implement this proven 4-Step System, then influence your team to do the same. 

In this presentation, you will learn:

• Implement a work-backwards approach for annual goals so they are manageable and net consistent results by focusing on a: Quarterly, monthly, weekly and daily system
• Reduce overwhelm from too many projects deadlines with this proven 4-step system
• Shift old worn out habits no longer serving you through the practice of this 4-step process
• Learn to work on vs in your role and influence your team to do the same; utilize rewards and incentives to maintain engagement, productivity and consistent results

Technology affects all aspects of modern life, both at work and at home. In 2017, just over 1/5 of Canadian businesses are impacted by a cybersecurity incident and spent over $14B on cybersecurity. Cybersecurity risks can impact our workplaces and have a significant personal impact on our lives. This session is focused on understanding today’s most common cyber security risks and how you can protect yourself at work and at home. 

In this presentation, you will learn:

• Why cybersecurity matters
• Top cybersecurity threats
• Tips on how to reduce the risks of falling victim to the top threats
• What you can do as HR professionals to help your organizations

Common Employment Law Mistakes

Employment law can be complicated. Legislation alone can be a vague and confusing creature, not to mention it’s always changing, and applying it correctly to your situation can be baffling. Then there’s common law confusion, too. Misinterpreting or overlooking parts of legislation can lead to significant legal consequences, so being confident you’re in compliance is essential. During this webinar, employment lawyer Ron LeClair will shed light on a few of the most common employment law mistakes employers tend to make.

Join us to avoid mistakes with:

Employment contracts;
Terminations; and
Managing absenteeism.

One of the top challenges leaders face is figuring out how to manage their team’s needs and challenges in real time without compromising fulfillment of their own responsibilities. The 15-Minute Solutions-Based approach is a game-changer for leaders and their teams. 

In this presentation, you will learn:

• Create a "lead as you would like to follow" culture
• Implement a solutions vs problem-based approach; reduce stress and goal-achieve
• Adopt The 15-Minute Process with your teams, clients, partners to increase productivity, better manage everyone’s time, resolve conflicts with creativity and engagement, and, increase goal-achieving with more ease

H℞: Solving Toxic Workplace Behaviour

Every workplace has that one employee (or worse, more than one) whose behaviour turns the workplace toxic. While the employee’s behaviour may not necessarily affect their own job performance, the behaviour and performance of other employees suffers. Addressing toxic behavior in the workplace can be difficult; it can be hard to identify, and it doesn’t necessarily violate company policy. Toxic behaviour can even seem not toxic at all—or at least worth enduring—when exhibited by top performers.employment law mistakes employers tend to make.

This webinar will identify toxic behaviours in the workplace, and also provide realistic methods of addressing toxic behaviour, while still trying to maintain a positive work environment.

Join us for our webinar and learn:

The different types of toxic behaviour;
When toxic behaviour crosses the line into harassment;
How to address toxic behaviour; and
How to address toxic behaviour if the source is a manager

Canada boasts a whopping 7.3 million millennials, exceeding the boomers as the largest age group. According to Deloitte, millennials are expected to make up 75% of the global workforce by 2025. Organizations often overlook or misunderstand three key areas of the employee experience as it applies to millennials: Health & Wellbeing, Social Workplace, and Collective Intelligence & Feedback. In this webinar, we’ll look at how to understand the goals, values, and ambitions to help attract, engage and retain millennials. 

In this presentation, you will learn:

• What does "employee experience" mean to millennials?
• What motivates millennials?
• What do millennials value in the workplace?
• How do you retain millennials? (The three areas - goals, values, ambitions)

Studies show that up to 90% of workplace incidents are caused by human error, and progressive organizations are now looking at the human factor in the safety equation. Learning how to identify and manage personality risk factors can reduce the occurrence of injuries, work stoppages, equipment and property damage and insurance costs. This webinar is designed to help HR professionals understand how personality contributes to preventable workplace incidents. Participants will learn how to identify and coach employees who are more naturally distractible, impulsive, ruleresistant and impatient, resulting in safer behaviours in the workplace. 

In this presentation, you will learn:

1. How personality contributes to increasing or reducing workplace incidents and injuries.
2. How to identify the leading indicators of personality risk tolerance in others and recognize risk before an incident occurs.
3. How to adapt your communication style and training approach to each employee and improve safety-related behavior in your workplace.

What does it mean to lead with heart and what does the science say about leading with heart? Join Jill and David Cory from EITC as they discuss the creation of EITC’s newest course The Heart and Science of Leadership. They will talk about why the course was created, how the course is based on research and evidence-based practice. And finally, why this course has the potential to improve leadership and change lives. 

In this presentation, you will:

1. Learn a model of transformational leadership and the connection with heart
2. Learn about the science of leadership
3. Take away suggestions for improving your own leadership skills

Mental illness is on the rise in Canadian workplaces. While most employers recognize their accommodation obligations towards employees with mental illness under Human Rights legislation, these duties can be stressed when balancing productivity concerns, absenteeism or personality challenges. In this presentation, we discuss a challenging topic under human rights law, and explore the legalities of terminating employees with mental disabilities.

In this presentation, you will learn:

• Duty to accommodate
• Undue hardship
• Wrongful dismissal
• Strategies and risk mitigation
• Legal processes

The most common rewards and recognition program in Canada are the years of service awards. If your primary recognition and engagement strategy is based on 5-year increments, it leaves a lot to be desired and results in missed opportunities for ongoing meaningful recognition and engagement. Studies have shown that recognition should be given to employees within a week of their contribution for maximum effect. Real-time social recognition is becoming an integral part of many organizations and impacts all aspects of an organization from employee turnover to innovation, and even customer satisfaction. But how do you harness the power of social recognition? 

Join Tom Short, Founder and Chief Customer Officer of Kudos to learn about social recognition and strategies to help you boost employee engagement and organizational success. Find out how to create a culture of recognition and the importance of giving meaningful, value-based social recognition. 

In this presentation, we will cover:

• Social recognition vs. Traditional recognition
• Creating a culture of recognition
• Recognition vs. Rewards
• Tying recognition to values and behaviours
• Budgeting and making a business case for social recognition

Emotional intelligence (EQ) skills are more often a more significant determinant of success than cognitive intelligence (IQ). Your work ethic, your attitude, your communication, interpersonal, conflict management, and stress management skills, are some of the emotional intelligence skills that are crucial for career success. However, like anything, too much of a good thing can be too much.

There is a dark side of emotional intelligence. Being too high in one competency may come at the detriment of another capability. For instance, too much self-regard leads to overconfidence, narcissism, and an inability to admit mistakes. The key here is to learn to recognize when one of your strengths may become a hindrance to your success. In this webinar, we will highlight the dark side of all 15 emotional intelligence competencies, and you will walk away knowing how to better balance your soft skills for optimal results. 

Stress and poor mental health contribute significantly to disease and disability, as well as absenteeism, diminished performance, and other workplace issues. Providing a safe and healthy work environment is usually associated with physical risks, but workplaces present just as much danger for employees’ mental health. Organizations are obligated to protect all aspects of health and safety for employees, and so should consider emotional and mental well-being, too.

This webinar will help employers recognize the warning signs of mental illness, and what organizations can do to minimize mental health hazards, accommodate employees, and provide a healthy work environment that supports the physical and mental well-being of employees.

Join us for our webinar as we discuss:

Why workplace mental health matters;
Mental health first aid;
How employers can help; and
Accommodation and mental health.

We are on the cusp of a dramatic technological revolution that will disrupt our workplaces in a manner that our society has not experienced since our shift from an agrarian to an industrial economy. Led by such nascent technologies as self-driving cars, large-scale 3-D printing and artificial intelligence, this technological revolution will dramatically touch every industry, from trucking, construction and manufacturing to engineering, accounting and medicine.

Are we ready for this change? If managed properly, this technological leap has the potential to make us wealthier, healthier and happier. However, it may also lead to wide-scale job destruction, dramatically increased inequality and a rapid spike in permanent unemployment. 

Studies show that up to 90% of workplace incidents are caused by human error, and progressive organizations are now looking at the human factor in the safety equation. Learning how to identify and manage personality risk factors can reduce the occurrence of injuries, work stoppages, equipment and property damage and insurance costs. This webinar is designed to help HR professionals understand how personality contributes to preventable workplace incidents. Participants will learn how to identify and coach employees who are more naturally distractible, impulsive, ruleresistant and impatient, resulting in safer behaviours in the workplace. 

In this presentation, you will learn:

1. How personality contributes to increasing or reducing workplace incidents and injuries.
2. How to identify the leading indicators of personality risk tolerance in others and recognize risk before an incident occurs.
3. How to adapt your communication style and training approach to each employee and improve safety-related behavior in your workplace.

Paul Godin, of Katalyst Resolutions, will discuss a variety of approaches to analyzing and preparing for challenging workplace negotiations and grievances. A strategic preparation model focusing on Principled Negotiation will provide structure, adding value for organizations wanting win-win solutions and wanting to build/maintain fruitful long term relationships with staff and stakeholders.

We use at least two separate tools, one for complex negotiations, using the elements of Principled Negotiation, and one quick and easy preparation model (Katalyst Resolutions T.I.P.S. Approach) for simpler or more urgent matters. Paul Godin is the author of "Principles of Negotiation" in the Alternative Dispute Resolution Practice Manual and has taught hundreds of workshops on negotiation skills.

We apply the core skills of negotiation as a conflict resolution toolkit applicable to any dispute.

In our negotiation workshops, participants can learn how to:

• Negotiate effectively
• Deal with hard bargainers and difficult people
• Generate creative win-win solutions by identifying people’s interests
• Get objectively good and fair results
• Prepare effectively for any negotiation
• Maintain and build valuable long term relationships
• Problem-solve challenges effectively
• Know when to say yes, and when and how to say no
• Manage complex issues and multi-party negotiations
• Be persuasive and change locked in perspectives
• Deal with positional bargainers
• Negotiate with unreasonable people
• Communicate and listen effectively and minimize conflict
• Manage the use and disclosure of information

In this presentation, you will learn how to:

• Learn how to prepare effectively and with confidence to negotiate workplace issues and conflicts.
• Learn how to plan for and deal with hard bargainers and difficult people
• Generate creative win-win solutions by identifying people’s interests
• Learn how to prepare effectively for any negotiation
• Learn how to use two core tools for negotiation preparation
• Know when to say yes, and when and how to say no

Employee turnover can be as high as 50% in the first 18 months of employment. Meanwhile, Gallup has found that only 12% of employees strongly agree that their organization does a great job of onboarding new employees. A positive onboarding experience plays a crucial role in reducing turnover rates and fostering employee loyalty - companies that actively employ a proactive onboarding and engagement program can experience an increase of up to of employees who stay for at least 3 years.

Join Tom Short, Founder and Chief Customer Officer of Kudos as we explore practical, replicable and engaging strategies for creating a positive and successful onboarding program! You’ll learn how to design, nurture and sustain an effective onboarding strategy so you can increase organizational engagement, reduce turnover and boost morale.

In this presentation, we will cover:

• Define Onboarding
• Onboarding and Orientation
• Formal vs Informal Onboarding
• Mechanical and Soft Tasks
• Ongoing engagement best practices

Thriving on Change provides common sense solutions to the challenge of dealing with change. It is a practical, relevant and easily applied set of tools everyone can apply to their lives.

"Are more things changing in your life right now than staying the same?"

That is certainly the case for many people these days, regardless of what phase of life they are trying to navigate. While change is constant throughout our life, there are times it just feels overwhelming.

Stress is often defined as a failure to adapt to change. Living with change in ways that reduce stress has become a core survival skill for everyone who wants to keep up and thrive in today's fast-paced world.

In this presentation, you will learn how to:

• Determine the various ways change is impacting you and how you can take better care of yourself.
• Assess your current level of resiliency and identify simple ways you can strengthen it immediately.
• Clarify the difference between change and transition, a crucial distinction to understand when trying to navigate times of major change.
• Outline a personal transition plan to help you get through all the current changes you are facing.
• Develop a simple map that identifies where all the changes are on your journey through transition.

O.C. Tanner helps clients leverage tools and best practices to recognize career milestones in ways that build connected cultures. Whether you are implementing a career achievement program or helping an existing one gain traction, this session will discuss how to empower your leaders to celebrate careers in ways that increase tenure and impact your workplace culture. 

Join Jeff Birk, Manager, O.C. Tanner Institute, as he presents best practices and tools for service awards that deliver results. 

In this presentation, you will learn how to:

• Change mindsets and show leaders how meaningful career celebrations benefit them, their teams, your culture, and the bottom line
• Create long-term behavior change by transforming leaders into recognition believers who apply career celebration best practices
• Strengthen workplace cultures by empowering leaders to show team members how valued they are through the power of career celebrations

Leading Change has become a critically important skill for everyone from supervisors to executives in all organizations in todays fast paced world. Unfortunately, research continues to show 2 out of 3 changes fail in one way or another resulting in a massive cost in time, money and lost opportunities.

Leading change successfully is a skill set that can be readily learned by everyone in a supervisory role. Leading Change provides a practical, thoughtful approach to ensuring your organization can initiate and sustain change. This program integrates the four essential competencies of effective strategic leadership, aligning and implementing successful change, leading people through transition and ensuring communication engages everyone.

In this presentation, you will learn how to:

• Develop helpful systems views to fully identify and understand the current context of the whole situation.
• Clarify what changes are necessary, the consequences of not changing and where the organization is going in as simple and engaging language as possible.
• Spell out how all the changes align to get the organization where it wants to go.
• Determine how to plan and implement all the changes so everyone knows what they need to do for the changes to succeed.
• Explore how to communicate change in ways that fully engages everyone.
• Develop a picture of where everyone is on the change journey and put a plan together to keep everyone moving forward together.

“Communication is like a game of catch. There is a throw and then a catch, followed by another throw and another catch. In many changing organizations, there is just a lot of throwing.”

Inadequate communication continues to be one of the top three reasons change fails in most organizations. Many changing organizations rely on various forms of technology to communicate change information. This reliance gets them only so far, and it is usually not very far at all.

Communicating Change is a comprehensive, practical program that ensures changing organizations are up to the challenge of helping everyone wrap their brains, arms and heart around all the changes.

In this presentation, you will learn how to:

• Explore the complexity of the challenge of communication facing every changing organization.
• Determine the essential principles behind the Who, What, When & How to ensure communication engages everyone.
• Apply a variety of helpful communication tools to the situation in your own changing organization.
• Outline a plan to significantly improve the level of engagement in your changing organization.

“Does your organization rely on outside expertise to help it change – so there is someone to blame when the changes fail?”

We are living in an era of profound transformation. Only those organizations that have mastered the ability to adapt and change survive and thrive.

The cost of failed changes, in terms of lost time, money, energy and opportunity is enormous. Building a strong internal capacity for initiating and sustaining successful change is a critically important requirement for every organization.

Guiding Change is a comprehensive, practical program that outlines the roadmap for building change leadership capacity throughout your organization.

In this presentation, you will learn how to:

• Deepen your understanding of what it takes to help your organization change using an integrated, systems-based approach.
• Identify who is best suited to guide change and what they require to do their best work.
• Clarify the ideal flow of activities to follow when helping your organization change that spells out WHO you work with WHEN and WHAT you help them to do.
• Explore the facilitation, consulting and helping skills that are so necessary for competent guides.
• Assess the current level of competency for guiding change in your organization.