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Randy is the founder and CEO of the Crisis & Trauma Resource Institute. He is a Registered Social Worker who holds a Master of Social Work degree and a Bachelor’s degree in Conflict Resolution. Prior to founding CTRI, he worked directly with issues of crisis and trauma while being employed in the areas of mental health, counselling, and crisis management within community, school, and hospital settings. While Randy is primarily involved in providing leadership to the development and delivery of CTRI’s workshops and services, he does continue to train in the areas of violence prevention, crisis response, and mental health. He believes that access to knowledge and skill development changes individual lives, communities, and organizations. Randy is a dynamic presenter who delivers content-oriented presentations that are both engaging and informative.

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Viewers will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

This is a live webinar.  Not a CPHRNB event